Privacy Policy

1. Definition of Personal Information

Personal Information as used herein means your personally identifiable information containing your name, company name, address, phone number, and email address that Toyox Co., Ltd. (hereinafter “we,” “us,” “our”) is to newly obtain or has already obtained.
It includes information that enables an individual to be identified by combination and collation with other information.

2. Acquisition of Personal Information

When asking you to provide us with your Personal Information, we notify you in this Privacy Policy or by other means of the specific purpose of use and the scope of third parties to whom the Personal Information is to be provided. We then obtain your consent to acquire the Personal Information.
Additionally, we will not acquire any personal information that requires special care except where we have obtained the prior consent of the individual who may be identified by the Personal Information or it is legally permitted.
If required to acquire Personal Information from a minor, we ensure that prior consent of his or her parent or guardian is obtained.

3. Use of Personal Information

We use your Personal Information appropriately for the following purposes:

  • · To provide information about our company
      Sending of product catalogs and samples, email newsletters and emails, exhibition invitations, campaign circulars and other direct mail
  • · For product development and service improvement
      Analysis of your requests, overall product planning and marketing activities, cooperation request and status confirmation in product tests, and response to specially ordered products
  • · For provision of products and services
      Order confirmation and sending of products and samples, product complaint handling, sending of campaign goods, and other after-sales services
  • · For other legitimate purposes

If required to use your Personal Information outside the scope of these purposes of use, we will newly obtain your prior consent.

4. Management of Personal Information

We appropriately manage the Personal Information provided by you, and make our best efforts to prevent any leak, loss, and erroneous entry thereof. We also keep the Personal Information under our control accurate and updated, and dispose of it when its purpose is fulfilled and the Information is reasonably judged unnecessary in light of our normal business operation.

5. Provision to Third Parties

We will not disclose, entrust, or provide (i.e. give and make accessible) your Personal Information to any third parties, except:

  • · when disclosure is required by laws and regulations;
  • · when sharing the Personal Information with our group companies*;
  • · when sharing the Personal Information with a company providing services related to this website or email; and
  • · when it is required for an operational reason such as corporate reorganization, merger, or business transfer.

* Our group companies include TOYOX Facility Solutions Co., Ltd., TOYOX ASIA (THAILAND) CO., LTD. (Thailand), TOYOX TRADING SHANGHAI Co., Ltd. (China), TOYOX COMPANY LIMITED JAKARTA REPRESENTATIVE OFFICE (Indonesia), and Toyox Software Co., Ltd. For their contact information, please refer to their respective websites.

In case of disclosing your Personal Information to a third party, we will make our best efforts to ensure that the third party will handle it in accordance with a privacy policy equivalent to this Privacy Policy. The responsibility for the management of such Personal Information is borne by us.

6. Inquiries from You

If requested by you for disclosure, correction, suspension of use, deletion, or disclosure of third party provision records of your Personal Information, we respond as soon as possible, within around a month, in accordance with laws and regulations. When receiving such request, we confirm your identification by an appropriate method in order to prevent an information leak resulting from a fraudulent disclosure request.
If you have any questions or want to exercise your rights, please contact:

TOYOX CO., LTD.
mail : world@toyox.co.jp

7. Governance

We comply with Personal Information related laws and regulations and other norms of Japan and other relevant countries, and continuously review the management system related to Personal Information protection and work for improvement therein by means such as establishment of internal rules, implementation of employee training, regular checks of management status, and supervision of service contractors. Should a leak, destruction, or damage of/to Personal Information occur, we will identify the condition as soon as possible, examine any possible impacts and countermeasures, make appropriate responses, and where required by laws and regulations, report it to the relevant authorities.

8. Transfer of Data to Other Regions

We may transfer collected Personal Information on you to countries other than the one where the information was initially collected. The specific destination countries and the data recipients in the respective countries are as provided in Section 5 of this Privacy Policy. The purposes and methods of handling Personal Information of such data recipients and the types of Personal Information to be collected are as provided in this Privacy Policy. To ensure the protection of your Personal Information, we take appropriate protection measures including execution of transfer agreements with the data recipients.

9. Procedure and Notification of Policy Changes

This Privacy Policy is subject to change. Any change to this Privacy Policy will be published on this website.

10. Handling of Cookies, Etc.

This website contains pages using a system called “cookies.” For your greater convenience in revisiting our website, we may send data called a cookie that identifies your computer, and record it on your hard disk. Cookies do not identify each individual.
When a pop-up confirming your consent to use cookies is displayed, if you consent to use them, please accept the message. You can continue viewing the website if you do not consent to it. You can also set your browser to disable cookies or delete all cookies on your device, or not to save cookies.

11. Usage of SSL Encrypted Communication Technology

SSL is a security technology to protect your Personal Information by communicating encrypted information on the Internet. Toyox uses SSL encrypted communication.

Toyox Co., Ltd.
Revised March 31, 2022